Commonly asked questions and answers.
Levitating Moon Lamp FAQ
Q -What size is the Levitating Moon Lamp?
A-This particular moon lamp is 3D printed to be 15cm in C.
Q-How is the moon lamp made?
A-Our moon lamps are made using 3D printing technology for the most accurate crater recreations.
Q-How long does the light last?
A- The light is on as long as the lamp is plugged in. The AC adapter runs the light during the magnetic levitation.
Q-Does the levitating moon lamp light come in different colors?
A-This particular moon lamp comes in 1 color. A warm white light with a realistic glow.
Q-Do you offer free shipping?
A-Yes we offer free global shipping on orders over $35
Moon Lamp FAQ
Q-How is this product made?
A-This Moon lamp is made using a 3D printer for accuracy and detail.
Q-Does this lamp come in different colors?
A-Yes this particular moon lamp comes in 3 changeable colors. Blue, white and red. Cycle through color options while in use.
Q-Does the package contain a wooden stand?
A-Yes a stand is provided to keep the lamp secure. It is made from wood and stained.
Q-What is the charge time of this moon lamp
A- The charge time is roughly an hour, perfect for taking on hikes, meditation sessions or night time reading.
Q-How long does shipping take for star map posters?
A-Our star map posters are custom made to each order. While all printing takes place in the USA please expect shipment to take up to 3 weeks from the time that the order was placed. This will allow enough time for processing and printing.
How is my star map shipped?
After the printing takes place there is a moment of resting for the star map. Once the ink has dried the map is carefully rolled into a shipping tube to protect it during travel.
What if I don’t like the quality?
We offer previews of the poster to ensure each customer will see what the final print will include. If the print is not up to the standards expected then please contact customer service so we can rectify this issue. Info@levitatingmoon.com
What if I made a mistake when creating my star map?
From the time of purchase you have 24 hours to correct any mistakes made to the design or note section of the poster.
How do I return my star map?
Due to the nature of this poster we do not accept returns or exchanges. That being said we appreciate all of our customer’s passion for this product and will work to rectify any issues that may arise.
What if my package is late or does not arrive?
If your order does not arrive within the specified delivery time we ask that you extend to a grace period of 5 business days. During this time we will open a claim on your behalf to locate the late or missing package.
My poster arrived damaged
You have 10 days to report a damaged poster upon arrival. Please send pictures of the damaged poster to our customer service line email@example.com. A damage claim will be submitted on your behalf and a new poster will be sent.
What if this is for a gift?
Please let us know as soon as possible that your order is for a gift. This will ensure we remove the invoice from the package being sent.
What if I need to cancel my order?
You have 24 hours to change or cancel the order.
How do your discounts work?
Discounts are applied using a coupon code or in the case of BOGO offers they are automatically calculated when the second item is added to your cart. Discounts can not be combined.