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FAQs
Commonly asked questions and answers.
Levitating Moon Lamp FAQ
Q -What size is the Levitating Moon Lamp?
A-This particular moon lamp is 3D printed to be 18cm.
Q-How is the moon lamp made?
A-Our moon lamps are made using 3D printing technology for the most accurate crater recreations.
Q-How long does the light last?
A- The light is on as long as the lamp is plugged in. The AC adapter runs the light during the magnetic levitation.
Q-Does the levitating moon lamp light come in different colors?
A-This particular moon lamp comes in 1 color. A warm white light with a realistic glow.
Q- Does the moon spin?
Yes the moon levitates and freely spins while lit.
Q-Do you offer free shipping?
A-Yes we offer free global shipping on orders over $35
Moon Lamp FAQ
Q-How is this product made?
A-This Moon lamp is made using a 3D printer for accuracy and detail.
Q-Does this lamp come in different colors?
A-Yes this particular moon lamp comes in 3 changeable colors. Blue, white and red. Cycle through color options while in use.
Q-Does the package contain a wooden stand?
A-Yes a stand is provided to keep the lamp secure. It is made from wood and stained.
Q-What is the charge time of this moon lamp
A- The charge time is roughly an hour, perfect for taking on hikes, meditation sessions or night time reading.
What if I don’t like the quality?
We offer previews of the poster to ensure each customer will see what the final print will include. If the print is not up to the standards expected then please contact customer service so we can rectify this issue. Info@levitatingmoon.com
What if I made a mistake when creating my star map?
From the time of purchase you have 24 hours to correct any mistakes made to the design or note section of the poster.
How do I return my star map?
Due to the nature of this poster we do not accept returns or exchanges. That being said we appreciate all of our customer’s passion for this product and will work to rectify any issues that may arise.
What if my package is late or does not arrive?
If your order does not arrive within the specified delivery time we ask that you extend to a grace period of 5 business days. During this time we will open a claim on your behalf to locate the late or missing package.
My poster arrived damaged
You have 10 days to report a damaged poster upon arrival. Please send pictures of the damaged poster to our customer service line info@levitatingmoon.com. A damage claim will be submitted on your behalf and a new poster will be sent.
What if this is for a gift?
Please let us know as soon as possible that your order is for a gift. This will ensure we remove the invoice from the package being sent.
What if I need to cancel my order?
You have 24 hours to change or cancel the order.
How do your discounts work?
Discounts are applied using a coupon code or in the case of BOGO offers they are automatically calculated when the second item is added to your cart. Discounts can not be combined. All BOGO offers are final sale.
How long does it typically take for your products to be despatched?
Usually within 48 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 3-12 business days, however, some larger items can take longer.
Are All Your products Actually Held In Stock?
Yes all Products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery.
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I’m unable to complete my order on the Website. What do I do?
Please contact customer care at 307-381-1536
or info@levitatingmoon.com. We’ll be happy to assist you.
Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
How much does the delivery cost?
We offer Free Delivery on All Order
Can I exchange or returns an item?
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.