2019 Hands-On Setup Lab Notes
Night Market Moon Lamp Demo
May 2019 featured a pop-up at a local night market. We floated three lamps, looped the TL MoonOrbit video on a monitor, and handed out cards linking directly to our Amazon listings. The demo proved that showcasing the levitation in person—and online via video—drives impulse buys.
What Customers Struggled With
- Levitation alignment: Most emails boiled down to “I can’t get it to float.” We responded with screenshots from the setup PDF and personalized videos shot in the office.
- Shipping reassurance: We referenced the Sheridan, WY and Yorba Linda addresses to prove we were a real company when buyers asked where returns should go.
- Gift timing: Leading up to Father’s Day we proactively confirmed tracking numbers so buyers weren’t left wondering where their surprise was.
Template Reply (2019 vintage)
“Science + Art + Relaxation + Wonder + FUN! That’s the experience we want you to have. Place the base on a flat surface, plug it in, and follow the five-step setup notes below. If it still wobbles, reply with a quick video—we’re happy to help.”
Levitating Moon™ Lamp Setup Instructions (Quick Reference)
- Level the wooden base and plug in the adapter.
- Hold the moon with both hands, thumbs on the equator, and lower slowly.
- Find the magnetic “sweet spot,” then release once you feel stable lift.
- Tap the base to cycle light modes; hold for two seconds to power off.
- Reference the PDF stored at
~/Dropbox/Khytx LLC/Levitating Moon/Levitating Moon™ Lamp Setup Instructions.pdffor diagrams.
Why We Back Up Everything
Keeping every chat transcript and address inside Dropbox saved us when auditors asked for proof of operations, and it now gives us a treasure trove of content ideas. Never delete the good stuff.